As of 1 July 2010, Cyberstrider – providing Internet and related services – will be come a brand of Cybershire Limited.
This is simply a change at corporate level – customers will continue to receive uninterrupted services throughout, they will continue to have the same user interface into Cyberstrider systems, and they will continue to see all historical data for their account. Even the Cyberstrider team remains the same.
Thus from a user point of view, there will be no major changes. Cyberstrider will continue to focus on providing the best customer experience for the services it offers.
There will be a short changeover period and during this time, Aexiomus Limited has been appointed as the agent for collecting payments for services offered by Cybershire Limited T/A Cyberstrider.
Posts Tagged ‘customer admin’
A New Dawn
Wednesday, June 30th, 2010
Cyberstrider Customer Portal: New Features
Sunday, April 11th, 2010
Enhanced customer experience is paramount – be it with the services we offer, or any admin via the Customer Portal we provide. For this reason, we are always looking at how we can make that experience better.
We are pleased to announce that we have incorporated a few new features to the Customer Portal which will enhance your experience with us.
1) Sub-Accounts
Until now, if there were multiple contacts from the same company or family that needed to ‘administer’ the relationship with us, then this required multiple ‘Admin’ accounts to be set up in the Customer Portal. This is no longer necessary as sub-accounts can be set up within the main Customer Portal account with different access rights.
2) Mass Invoice Payments
This is for those of you who normally pay us via Paypal or Payzone. The requirement to pay various due invoices separately is a thing of the past. Our system now allows the payment of multiple invoices in one single payment.
3) Multiple Domain Renewals
A new category called ‘Domain Renewals’ has appeared in the ‘Order/Shopping Cart’ section within the Customer Portal, where you may select multiple domains to renew at the same time.
The three options are explained in further detail within our Tech blog at http://blog.cyberstrider.net/tech
